UX / SERVICE DESIGN / MOBILE / 2026

Independent UX concept

TILLINGHAM GUEST APP

Six connected screens turn the stay, dining and destination into one clear guest journey.

VIEW THE WALKTHROUGHHOW IT WORKS
ILLUSTRATIVE UX CONCEPT / 2026

DESIGNING THE STAY AS ONE CONNECTED JOURNEY

The task is not to fit every hotel service into a phone. It is to reveal the right layer at the right moment — and keep human hospitality close when a screen is not enough.

Tillingham guest app concept showing six connected mobile UX screens
Independent UX conceptIndependent illustrative concept by Evo. Not commissioned by or affiliated with Tillingham; not presented as a live product.
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Six-screen guest journey
Tillingham guest app concept showing six connected mobile UX screens

Independent illustrative concept by Evo. Not commissioned by or affiliated with Tillingham; not presented as a live product.

SCREEN RESPONSIBILITIES

SIX SCREENS. ONE GUEST JOURNEY.

01

Arrival

A calm entry point explains what the companion is for and offers two clear starts.

This is an enlarged crop of the original board, not a separate live screen.
01—02

Settle in

Arrival explains the companion; Your Stay gathers the essentials around the room and visit.

03—04

Choose the day

Today and Wine & Cellar connect a current interest with an activity inside the concept.

05—06

Find the place and help

The map supports orientation; Journey keeps preferences and a route to a human close.

DESIGN PRINCIPLE

The interface follows the guest’s day, not the organization chart

  • Context firstArrival, today and the map answer different moments instead of repeating the same menu.
  • Optional companionThe concept supports the stay; it does not make the phone a barrier to hospitality.
  • Human handoffA question can retain preferences and current context when the guest contacts the team.
  • Offline essentialsThe visual concept reserves a clear role for key information and routes when connectivity is weak.
  • Trade-offOrganizing the interface by moments can repeat the same place in several contexts, so a future implementation needs one shared content source.
WHAT THIS SHOWS

A product hypothesis, guest journey, content hierarchy, navigation model and a coherent six-screen visual direction.

WHAT IT DOES NOT CLAIM

A client commission, an implemented application, real guest usage or measured operational results.

UX SYSTEM VIEW

FROM JOURNEY TO SCREENS

The process begins with the guest’s moment and need. Content is then distributed across six screens and connected through one navigation model. Essential information stays quick to reach, while contextual questions can move to the team.

01

Guest journey

Arrival, stay, discovery and help

02

Architecture

Content organized by task, not department

03

Mockups

Six screens with one logic and navigation

04

Review

Flows, states, offline access and handoff

This is a design workflow, not a production architecture or proof of implementation.

MY CONTRIBUTION

Product hypothesis, guest journey, information architecture and UX direction.

DELIVERED

Guest flow, navigation structure and six detailed mobile mockups.

APPLICATION

Guest apps, resort services and digital guides to a destination.

Have a similar guest journey to design?

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